Account Manager

Job Title: Account Manager

FLSA Status: Exempt

Reports To: Regional/Local GM or Director of Accounts

Location(s): Washington, DC

Travel: 40% Local client Visits


The Account Manager is responsible for managing relationships for an assigned set of existing customers and for providing the highest level of customer experience. Account Managers are also responsible for coordinating client requests and resolution of issues/escalations to ensure client needs are addressed and solutions offered. Main responsibilities include customer retention, customer education on potential solutions, renewals, upsell/growth and customer lifecycle management. The Account Managers work in conjunction with our Project Managers (Services) and our Collections Managers (Storage) to ensure a best in class experience for our customers leading to increased retention and growth.

Job Responsibilities

Experience, Skills, and Attributes

Physical Requirements and Qualifications

Physical Requirements: No specific physical requirements should be necessary.

Travel Requirements:
Local 40%
Overnight 0%

Utilization of Time and Equipment:
95% Laptop / desktop computer, telephone, projector
5% Lifting, moving, pushing and pulling equipment, cases, containers, or boxes in excess of: 10 - 20 lbs.

Licences & Certifications Required: N/A

Minimum Education: 4-Year College Degree
Minimum Experience: 3+ Years
Preferred Education: 4-Year College Degree
Preferred Experience: Less than 2 years

Qualified applicants should send cover letter and resume to

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Crozier may include other duties as assigned.

Crozier is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.