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Support Center

What kind of help do you need?

Whether you're planning a major move or need guidance on day-to-day logistics, we've made it easy to find the answers. Explore the categories below to access helpful articles, resources, and tools tailored to your needs.

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Storage

Scheduling a retrieval or delivery from storage

Understanding your storage plan and billing

Requesting condition reports or inventory updates

Accessing your storage vault or viewing room

Storing oversized or high-value works

Transportation

Booking a local, domestic, or international shipment

Tracking the status of an in-progress shipment

Preparing works for safe transportation

Coordinating multi-location pickups or deliveries

Understanding transport insurance and liability

Crating

Selecting between standard and custom crates

Requesting a quote for a new crate build

Reusing or modifying an existing crate

Understanding materials and museum-grade standards

Specialty Services

Scheduling fair shipments and on-site support

Coordinating with event deadlines and access windows

Prepping works for temporary installation

Scheduling conservation assessments

Requesting appraisals or provenance research

Contact Us

Mastering the art of art logistics

Request more information, schedule a consultation, or speak with an expert.

Frequently asked questions

Everything you need to know about product and billing

How are your crates built?
"Crozier offers a full range of bespoke crating and packing options designed to keep artwork safe in any environment. Every Crozier product is custom-built by our team of expert technicians. They provide tailor-made solutions in accordance with industry best practices and make decisions based on decades of experience in preventive conservation and collection care. Our crating experts can help you determine the best possible solution to suit your needs and those of your collection. Each crate style is based on an industry-standard approach and can be fine-tuned with a balance of value for cost. Every detail serves a practical purpose in protecting your collection from external risks. A Crozier advisor can help you choose from our range of crating options. "
My gallery is participating in an upcoming art fair. How can Crozier help?
You can find Crozier team members at major art fairs supporting buyers and exhibitors. We can handle art transportation, temporary storage, customs documentation, set up, and tear down. We offer an array of shipping options from sustainable and affordable road and sea transport to air freight. Our collection and project managers can also help plan your shipments in advance, keeping your budgetary requirements in mind, as well as environmental impact. Speak with a Crozier art shipping expert for details.
Why should I store and transport my art in a climate-controlled environment?
Temperature fluctuations and humidity are hard on art. We know this from experience! During World War II, art had to be evacuated from London to nearby caves—in the cool, dry environment of the caves, the art deteriorated far less. Musuems and art storage warehouses replicated those climatic conditions of 70°F and 50% relative humidity. This has dramatically reduced the deterioration of many cultural treasures. However, not every artwork needs to be kept in this environment. Ask your Crozier art storage expert to help you find the type of storage best suited to preserve your art.
What does a collection manager do and do I need one?
"Crozier's number one priority is the safety and integrity of art. Collections require special care and our specialists are guided by 40 years of experience in providing just that. We work with you to oversee every detail of your collection’s management, providing comprehensive inventory management, loan agreement coordination, insurance scheduling, appraisal management, Emergency Response Services and Planning, and photography services. With a collections specialist, you have access to a wide array of professional support; we think of everything, so you don't have to."

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